Terms and Conditions

Last updated: July 28, 2026

These terms apply to orders placed through the Champion Embroidery and Screen Printing online school store. Please read them before you order. By placing an order you agree to what is written here.

Who you are buying from

This store is operated by Champion Embroidery and Screen Printing (“Champion ESP”, “we”, “us”), 1012 S Cashua Dr, Florence, SC 29501. We have served Florence and the Pee Dee since 1981.

You can reach us at info@champesp.com, (843) 667-3306, or (843) 667-9410. Our office hours are Monday through Thursday 8:30 AM to 5:30 PM and Friday 8:30 AM to 5:00 PM, closed for lunch 12:00 PM to 1:00 PM, and closed Saturday and Sunday.

[CONFIRM — is the customer’s contract with Champion ESP directly, or is Champion ESP fulfilling on behalf of the school? This changes who a parent’s recourse is against and should be stated plainly.]

What this store sells

Each school has its own store page carrying that school’s name, logo and colors. Everything sold here is custom printed to order with a school’s artwork. Items are produced after you order. We do not hold finished school apparel in stock.

Because each garment is made for you, please read the sizing and returns sections below carefully before ordering.

Placing an order

You do not need an account. Orders are placed as a guest.

When you order you will be asked for the school and the teacher’s name. We use this to sort and distribute orders by classroom, so please make sure it is correct. An order with a missing or wrong teacher name may be delayed.

Your order is an offer to buy. It is accepted when we confirm it. If we cannot fulfil an order we will contact you and refund you in full.

[CONFIRM — are there order deadlines or store open/close dates per school? Made-to-order school stores usually run in windows. If so, state the cutoff and what happens to late orders.]

Prices, fees and tax

Prices are shown in US dollars on each product page and may differ between schools depending on the garment and decoration each school has chosen.

A 3% processing fee is added to every order. It is calculated on your order subtotal and shown as a separate line in your cart and at checkout before you pay. It covers the cost of accepting card payments online.

[CONFIRM — sales tax. Is South Carolina sales tax collected on these orders, and is it included in the displayed price or added at checkout? This must be accurate.]

We try to keep prices and product information accurate. If we discover a significant pricing or description error affecting your order, we will contact you before producing it and you may confirm the corrected order or cancel it for a full refund.

Payment

Payment is taken at checkout by credit or debit card, processed by Authorize.net. We do not receive or store your full card number.

Production does not begin until payment has been received.

Production and delivery

[CONFIRM — the whole of this section. Specifically: (1) typical production time from order to ready; (2) whether orders ship to the customer, are distributed through the school, or are collected in store; (3) if shipped, who pays shipping and what it costs; (4) if distributed through the school, roughly when families should expect them and who to ask if an item does not arrive.]

We will let you know if anything delays your order beyond the normal turnaround.

Returns, exchanges and cancellations

Custom printed items are made specifically for you and, unlike stock goods, cannot be resold. For that reason we cannot accept returns or exchanges simply because you ordered the wrong size or changed your mind. Please use the size guide before ordering.

We will always put right anything that is our fault. Contact us at info@champesp.com if your item is:

• faulty, damaged, or defective
• not what you ordered, for example the wrong size, color, or school printed
• misprinted or of poor print quality

[CONFIRM — how long does a customer have to report a problem, and do you want the item returned before replacing it? A window of 14 or 30 days from receipt is typical.]

You may cancel an order for a full refund only if production has not started. Contact us as soon as possible. Once an item has been printed it cannot be cancelled.

Nothing here affects your statutory rights.

Sizing

Size guides are provided on the product page. Sizes are as supplied by the garment manufacturer and can vary a little between styles and colors. Because we cannot exchange for size, please measure rather than guess.

School names, logos and artwork

School names, logos, mascots and marks shown in this store belong to the schools and their districts. They are printed here with the school’s permission for that school’s own apparel. You may not copy or reuse them.

Everything else on this site, including our own logo and site content, belongs to Champion ESP.

Your information

We collect only what we need to process and deliver your order, including your name, contact details, delivery details, and the school and teacher name you provide. Payment card details go directly to our payment processor.

We share the school and teacher name with the relevant school so orders can be distributed to the right classroom. We do not sell your information.

Full detail, including cookies and who we share information with, is in our Privacy Policy.

Things outside our control

We are not responsible for delays caused by events beyond our reasonable control, such as supplier shortages, shipping carrier delays, severe weather, or school closures. If that happens we will contact you and, if you prefer, cancel and refund your order.

Changes to these terms

We may update these terms. The version published at the time you place your order is the version that applies to that order.

Governing law

These terms are governed by the laws of the State of South Carolina.

Questions

Email info@champesp.com or call (843) 667-3306. We reply as soon as we can during office hours.